Rusnak BMW
Rusnak BMW - disappointing service

Rusnak terrible service and does not stand by what they sell.

I purchased a certified BMW from Rusnak in Westlake California earlier this year.

Following an inspection from another dealer, I found out the radio needed to be replaced at an expense of $1,000.

The main menu feature of the electronic controls will not work. I am afraid to find out how much that will be.

There is a crack in one of the wheels and it looses air quite often. Obviously this is a safety issue in addition to an inconvenience.

I have contacted Rusnak many times and cannot get the consideration of a return call or an email acknowledgment.

Knowing what I now know, this is what I should have done.

- Go to a dealership that will stand by what they sell.

- Buy closer to home so you can expect dealership support.

- Thoroughly inspect the car or make sure you get a profession opinion on the vehicle.

- Get a 30-60 day warrantee on big ticket items.

I travel a lot and was unable to take the car and have it checked out. My mistake.

Company: Rusnak BMW
Country: USA
Address: Westlake Village Thousand Oaks CA

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