Pods
PODS has no concept of customer service

Wow - everything about PODS sounded so great, until there was a problem in their Dallas storage facility. Our POD was supposed to be delivered between 7:30am and 10:30am on Saturday, May 12. At 11am, I called corporate, "Oh, didn't someone call you? There is a problem in Dallas with a forklift. Someone will call you shortly" After two hours of nothing, I called back. "Oh, we are so, so sorry. We are working as hard as we can to repair the forklift, but, we are closed on Sundays so nothing more will happen until Monday. Monday, no call. Tuesday, no call. What am I supposed to do? No furniture, pots, pans, etc. So, I ask if I can bill them for my expenses. "Some expenses will be reimbursed. Save your receipts." "Well, what are the guidelines? Hotel? Meals? WHAT?" "Whatever costs, just send us the receipts." "So, you'll reimburse anything?" "No, I didn't say that" But she wouldn't say what either. So then on Tuesday, I call again to find out the issue is resolved and I can have the POD delivered Wednesday. I opt for Thursday morning. Again, I call Thursday to find out that no, the problem was only partly resolved and no, my container isn't going to be delivered this morning. Again, they never called me to imform me of this. "I'm so, so sorry" Yeah - screw being sorry, I want my money back. Whatever you do people, don't use PODS. If it sounds to good to be true, it probably is. PODS is a great example of that.

Company: Pods
Country: USA

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