Revitalise Labs
Consumer Report

Here is the last information I received from this crap company. I find that my credit card has been debited for two amounts on the same day $78.13 & $73.21.1503 USD000000007999;
RETAIL PURCHASE;
SkinEnhanced.com, skincarerevit $78.13
17-Mar 1503 USD000000007495;
RETAIL PURCHASE;
SkinEnhanced.com, skincarerevit $73.21

I am just in the process of contacting my bank to have their transactions investigated & cancelling my credit card & obtaining a new card.

The thing is I sent the products back after I finally received them as they are no better than your garden variety face & hand cream.

Buyer beware!!!

From: support@revitalizelabs.com
Sent: Wednesday, January 11 9:00 AM
To: xxxxxxxx hotmail.com
Subject: Re: Re: (Reference #11A1A97126DC39E88525795E0000524D) for Perfect Radiance (#97A00-2D60D) (#97E00-65B39)

Dear Customer,

We thank you for your inquiry and for your interest in our products.

We regret that you have not yet received the products you ordered and we sincerely apologize for the inconvenience.

We have confirmed your address. The products are shipped from the UK and will be delivered shortly via the postal service. Due to the holiday rush, some of the shipments have been delayed, however we expect your package to be arriving shortly.

We thank you for your patience. Please be informed that we are doing our best to minimize any further delay.

Should you have any more questions or concerns, please do not hesitate to contact our Customer Service Department by phone (24 hours a day, 7 days a week) toll-free from Australia at 0011 1 (855) 843 3434 and from New Zealand at 00 1 (855) 843 3434 or by email at support@revitalizelabs.com.

Kind Regards,
Revitalize Labs Support

Your initial message:

01/06 23:04: 11:

I am now not overly impressed with your customer service nor your lack of delivery of my products that were ordered in good faith on 6/12 for which you have already debited my credit card..
Your previous email advised I may call the TOLL FREE number toll-free from Australia at 0011 1 (855) 843 3434. I phoned this number and was advised by the operator that this is NOT a toll free number from Australia.

You have already advised me twice that you are “doing our best to minimize any further delay” but you did not answer my original questions from then which were:

Could you please advise & confirm where you posted them to & when they were
actually despatched, if in fact you sent them separately or together and if
they would have been delivered by ordinary mail or by courier?

I have already advised you that my address details are correct. Do you think I don’t know my own address???

I don’t know why you are going to extend the trial period by another 14 days, I don’t have the products to even trial yet!

I would now appreciate if you can answer the above questions from my original email that was sent to you on 22/12 and advise me if my products have been sent. If you cannot advise of such I am now requesting you refund the money for both of these items.

I await your prompt response to my not so impressed email

Regards
xxxxxxxx

From: support@revitalizelabs.com
Sent: Saturday, January 07 10:07 AM
To: xxxxxxxx @hotmail.com
Subject: Re: (Reference #11A1A97126DC39E88525795E0000524D) for Perfect Radiance (#97A00-2D60D)

Dear Customer,

We thank you for your inquiry and for your interest in our products.

We regret that you have not yet received the products you ordered and we sincerely apologize for the inconvenience. Following the placement of an order, products are usually received within 7 to 10 business days.

Below is the shipping address we have in your customer file:

XXXXXXXXXXXX
xxxxxxx xxxxxxxx, QLD
4209, AU

Please kindly confirm if it is correct. If it is incorrect we will update your information and resend an order immediately. Meanwhile we have extended your free-trial period by 14 days to give you enough time to try your products.

We thank you for your patience. Please be informed that we are doing our best to minimize any further delay.

Should you have any more questions or concerns, please do not hesitate to contact our Customer Service Department by phone (24 hours a day, 7 days a week) toll-free from Australia at 0011 1 (855) 843 3434 and from New Zealand at 00 1 (855) 843 3434 or by email at support@revitalizelabs.com.

Kind Regards,
Revitalize Labs Support

Your initial message:

01/03 15:54: 19:

Good morning

Please be advised that as at 4th Jan we have not yet received our order

Could you please follow up and advise status with an indicative date expected.
Original order was placed on the 6th Dec

Regards
xxxxxxxx

From: support@revitalizelabs.com
Sent: Friday, December 30 2:44 AM
To: xxxxxxxxxx@hotmail.com
Subject: Re: Re: Welcome to Perfect Radiance! (#96E00-5F45A) (#97300-1967D)

Dear Customer,

Kind Regards,
Revitalize Labs Support

Your initial message:

12/26 19:17: 20:

The address is correct

Thankyou for your prompt response to my email and will advise when product has been delivered
Kind Regards
xxxxxxxx

From: support@revitalizelabs.com
Sent: Tuesday, December 27 7:32 AM
To: xxxxxxxx@hotmail.com
Subject: Re: Re: Welcome to Perfect Radiance! (#96E00-5F45A)

Dear Customer,

We thank you for your inquiry and for your interest in our products.

We regret that you have not yet received the products you ordered and we sincerely apologize for the inconvenience. Following the placement of an order, products are usually received within 7 to 10 business days.

Below is the shipping address we have in your customer file:

Xxxxxxxx
xxxxxx xxxxxxx, QLD
4209 AU

Please kindly confirm if it is correct. If it is incorrect we will update your information and resend an order immediately. Meanwhile we have granted you a free month to give you enough time to try your products.

We thank you for your patience. Please be informed that we are doing our best to minimize any further delay.

Should you have any more questions or concerns, please do not hesitate to contact our Customer Service Department by phone (24 hours a day, 7 days a week) toll-free from Australia at 0011 1 (855) 843 3434 and from New Zealand at 00 1 (855) 843 3434 or by email at support@revitalizelabs.com.

Kind Regards,
Revitalize Labs Support

Your initial message:

12/22 16:28: 22:

Good Morning,

I need to advise you that I have not yet received my delivery of the Perfect
Balance and the Revitaderm that you notified by email to advise it was sent
on 6/12.

Your email states that I should allow 7-10 working days to be delivered. To
date I have still not received it and this normal time period has now
elapsed..

Could you please advise & confirm where you posted them to & when they were
actually despatched, if in fact you sent them separately or together and if
they would have been delivered by ordinary mail or by courier?

Many thanks in advance for your prompt reply regarding my order.

(Reference #11A1A97126DC39E88525795E0000524D) for Perfect Radiance
(Reference #11A1A97126DC39E88525795E0000524D) for Revitaderm

Kind Regards

Xxxxxxxx
xxxxxxxx
xxxxxxxxxxxx QLD 4209

Original Message
From: support@revitalizelabs.com
Sent: Tuesday, December 06 10:03 AM
To: xxxxxxxx@HOTMAIL.com
Subject: Welcome to Perfect Radiance!

Rxxx,
Congratulations, and thank you for ordering Perfect Radiance Anti-Wrinkle
Serum. We are proud of you for taking the first step toward amazing skin,
and you should be too! Not only will our product help smooth fine lines and
wrinkles, but the glow you’ll receive from using Perfect Radiance will give
you more confidence in your day-to-day life.

Your first 30-day supply will be shipped out to you right away. Please give
7-10 business days for delivery. Once you receive it, start using
immediately, and you’ll be amazed at the results. You’ll look years younger!

We are always here to help, so please see the below customer support contact
information for any questions you may have. Again, welcome to your new
future of happy and healthy skin!

Email: support@revitalizelabs.com
Phone Support: 1 (855) 843-3434 (7 days a week, 24 hours a day)

Thanks,
Revitalize Labs Support

Company: Revitalise Labs
Country: USA

  <     >