Instant Tax Service
Ripped me off, FAST refund a lie, e-filed my return late

Right after Christmas, I saw their "up to $1000 Instant Cash Loan" commercial. Being broke, I was their typical, perfect prey. On December 27., I was stupid enough to decide to go there. After approximately 45 minutes waiting, I was led to Todd's desk. Pretty much from the first minute, I could tell he was not a tax "expert", this probably was a new seasonal job. He took all the information from my last paystub and raced through the entire thing.

Not once was I asked about any additional expenses and I had to correct him a few times as I was watching him enter information. With one of my children, I clearly remember discussing her name or how to enter it, because she has first, middle and then a hyphenated last name. (Later on, while signing paper, I caught how he had used her middle name as a last name and made sure he corrected it).

Then, on another daughter, he marked her as a "son ". Anyhow, throughout the process, I never was told that they were actually filing my taxes, nor was I asked after they had told me my Instant Tax Loan would only be $50, if I WANTED them to file my taxes. Never once during the entire process was I told how much this rookie bullsh*t that I could have easily done myself (minus the $50 though) would cost me. I was (without being asked) entered for the RT (10-14 days).

I was told that as soon as I got my W2 in the mail, to bring it in and I "should receive the refund no later than 01/27". I did not realize they were filing without my W2, I even called and asked them if it was really true and for sure I would receive a check on the 27. Without having handed in my W2, and they explained that they were filing without it and once they hot my W2 and there was a different refund amount, I would receive an additional check directly to my address.

Ahhh, now I get it! AND THAT'S WHEN SOMETHING MADE ME START READING consumer complaintsS ON THEM. Financially, I am in a very bad situation, so I decided to give them one more call on the 17. To verify if I would receive money on the 27."Yes, absolutely! As a matter of fact, your return has already been e-filed!". I believe it was the 20., when again I called - this time, because per IRS's "Where's My Refund ", I wasn't receiving squat until 02/07.

The woman I talked to tells me that I will receive my check on 01/27. Then I tell her what my own two eyes have seen on the IRS website. She puts me on hold and next, I am greeted by Randy, I think he's either the supervisor or franchise owner. Anyhow, Randy acts puzzled and says that 02/07 isn't even a check disbursements day, it would have to be 02/03 if anything, so that's nor THAT bad.

And yeah, it looks like my return didnt go through when it was supposed to, but unfortunately one day too late to be getting a check on 01/27. I tell him how I had been reassured that it HAD already been E-mail filed, so he then tells me it probably was someone in their office's fault. (of course he had to tell the truth, cause my next step would have been to call the IRS). Anyhow, he would do a little research and he would try to get me a RAL and would call me back.

Fiyel Three days later, I had to call. Randy was not there, but on Tuesday, I did get ahold of him and he told me that, indeed, I wouldn't be getting a check til 02/03, but that was as good as 100%. He even said they would refund me $300 out of the filing fees. Thursday, 01/26, around 7pm, I see I have a missed call from them. I call and a slightly aggravated woman says they called because they received an email from the IRS to contact all their clients and let them know they would be receiving their check up to a week late.

WHAT DO YOU MEAN?"Go on the IRS website, the date they give on there should be the accurate one" Who is affected.By thus?"Go on the IRS WEBSITE, THE DATE THEY GIVE YOU ON THERE..." I was on there just about 15 minutes ago and my date is still the same, but Randy told me that i would get my check on the 3." The date the IES gives you..."

FRIDAY, 01/27 I am told that this only affected those who should have received their check on the 27

Rapid refund. A joke. If my check is not there on the 3., I dont know what to do. Their screw up already ruined some plans the kiss ans I has. I was selling my vehicle, but due to their screw up, I was under financial pressure and had to sell it for waaaay less, because of a disconnect notice. I feel ripped off to the fullest and dont think they should charge me a d*mn penny for their crap. I am thinking about involving a lawyer should my money not be there on Friday.

Company: Instant Tax Service
Country: USA
State: Ohio
City: Dayton
Address: Smithville Rd

  <     >