Rooter Plus
Don't get ripped off / consumer be aware

My tenants called Rooter Plus to fix a kitchen sink garbage disposer. Their technician/plumber quickly determined the motor burnt out (one year old unit) and needed replacement. My tenants were intimidated and pressured to get it fixed when told the disposal unit could cause some aero-Bourne bacteria and did not want to take any chances with a toddler in the house. Not knowing what the parts costs, my tenants assumed Rooter Plus was charging a reasonable fair amount for the labor since customer relies on the BBB standards backing the business integrity.

Their advertising is misleading the consumer to encourage transactions. They offer"Free Estimates' and never to charge extra for answering call at night, on the weekend, holidays or for emergency service.

The technician/plumber charged $465 to replace it without disclosing the itemized cost for labor and parts. Actual cost for the disposer was determined later to be $100, actual labor charge $365 for less than 30 minutes. That's about $730 hour. That's outrageous! The average labor cost for replacement is about $75-$150. As, I wrote a complaint to the company, I was told by their customer service they are a flat fee company and many factors play into the pricing of their service calls and not just the plumbers time to do the work.

They also implied that as a Landlord, charge for many other incidential costs associated with this rental which is built into my rental fee. Are they implying I should be paying more because I collect rent? I sincerely wrote this complaint to warn other customers. Before you get any work done by anyone, get estimates, don't rely on their misleading advertsement, get the itemized labor and parts cost before you approve any work to be done.

Company: Rooter Plus
Country: USA
Address: 5834 Bethelview Dr
Phone: 8882607986
Site: rooterplus.com

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