Hot Topic Inc
Customer Service Won't Respond
- 12-16-2011
- 4
Ordered a pair of Hello Kitty toe socks for a gag gift. Received a Striped Horn Snood hat instead. Followed Hot Topics procedures to request a return and replacement via email. No response from customer service. They have a nifty feature on their website - "Talk to the President." The President and CEO of Hot Topics is named Lisa Harper. Apparently Ms. Harper trained the Customer Service group since she doesn't respond either. Hot Topics is popular with the teenage crowd with numerous retail mall locations across the country, but I certainly wouldn't recommend online purchases from Hot Topics since they don't stand by their service or fix their mistakes.
Company: Hot Topic Inc
Country: USA
Address: 18305 East San Jose Avenue City Of Industry CA 91748
Phone: 6268394681
Site: hottopic.com