PayPal
Buyer Protection Failed in 4 1/2 Carat Ring Return Dispute

I made a purchase of a 4 1/2 carat ring on 9/8. When the ring arrived, I tried it on and it was too big for me, so I emailed Flouria (the seller) and she told me to send it back. The next morning I sent the item under USPS lock and key (where it does not go out with regular delivery mail) and purchased up to 4000.00 of insurance for the safety of the ring.

On 9/13 Flouria stated she got a completely different ring, and that the item I sent her had a 0.80ct princess cut center and what she received was a different ring with a 0.30ct princess cut center. I filed with PayPal. Flouria changed her story with PayPal and said it was the same ring but that I had replaced the .80ct princess cut stone with a .30ct princess cut stone.

A .30ct stone is only about 1/3 of the original size. There is no way a smaller .30ct stone will fit into a larger .80ct setting. This is in essence putting a raisin into an opening made for a grape. It is too big and the stone would fall out. The only way for me to have sent her back a ring with such a small stone would require me to have the entire setting redone. That would entail removing all of the surrounding stones, recreating the setting to hold a smaller center stone, and then re-setting all of the stones. There is no jeweler that can re-create and then re-set an entire ring in under a day. Flouria, on the other hand, has had this ring for WEEKS now. She is the only one who would have had enough time to reset the stone.

This went to the appeals department 3 times. The first two times PayPal ruled in my favor because she could not provide the documents needed, including the police reports. She appealed the decision again, which gave her an additional 10 days to provide the documents, and she still could not provide them, and PayPal ruled in my favor. The third time she appealed, which gave her another 10 days, she got the documentation. Why would it take her one month to get the documentation and the police report, and yet she feels I could reset an entire setting in less than a day?

I am outraged that despite my full cooperation with all of PayPal's policies and directions, they have continually refused to return my messages and telephone calls after promising to do so when I call in or write, and have given me misinformation time and time again. I am requesting that PayPal return the balance of 2773.13 into my account that was caused by PayPal's errors (case 001-486-388-669).

I want to continue being a member of PayPal, but they make it extremely difficult for me to do so when they promise to rectify errors and then renege on it. In effect, they are refusing to provide any buyer protection at all from fraudulent claims by sellers, who can claim anything they want, and you do not require any proof from them but a police report that she had perjured herself simply to protect herself from losing money. This is what America is fighting about now, big corporations stealing from people who are only the 99%.

PayPal returned the ring to me on October 27 and it was not even the ring. PayPal helped this seller steal money from me, and I am requesting a refund of 2773.13. Please help me. I have also contacted the attorney general.

Company: PayPal
Country: USA
State: California
City: San Jose
ZIP: 95131-2021
Address: 2211 N First St
Phone: 4029352050, 4029383751, 8882211161
Site: paypal.com

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