BrainHost.com
Consumer Report

I was charged extra for a website that was suppose to be free. Here is my chat from last week I cancelled the membership and asked for my money back before the 30 day period was up and I still haven't recieved my money back into my bank account.

General Info
Chat start time Oct 19 7:40: 14 PM EST
Chat end time Oct 19 7:51: 34 PM EST
Duration (actual chatting time) 00:11: 20
Operator Ana

Chat Transcript
info: Please wait for a site operator to respond.
Info: You are now chatting with 'Ana'
Ana: Welcome to Live Chat support, how may I help you?
Dina Hamby: Hi, I would like to cancel my account
Ana: I am sorry to hear that you are cancelling your account. Is there anything I can do to retain you as a customer? If any of your issues are pending you can provide me with ticket numbers and I can have a technician assigned to work on your issues on a priority.
Dina Hamby: No thanks I thought that I would have a website built by brain host for free that was one of your offers but that didnt happen. Could you please cancel my account and send my refund back to my bank
Ana: Please hold on I will submit the ticket for cancellation of your account to our cancellation department.
Ana: Thank you for your patience...
Ana: I have submitted the ticket to our cancellation department they will get back to your soon in this regards.
Ana: Your Ticket #336327
Dina Hamby: ok thanks
info: Your chat transcript will be sent to dinahamby@sbcglobal.net at the end of your chat.

Company: BrainHost.com
Country: USA
State: Ohio
City: Akron
ZIP: 44333
Address: 4000 Embassy Parkway, Ste 120
Phone: 8775864694
Site: brainhost.com

  <     >