Duke Energy
Poor Customer Service

Duke Energy in Cincinnati has left me with no Gas for over 6 hours for something that they have caused. There is no "emergency" going on and they still have not turned the gas back on. We are handcuffed by a monopoly that could care less about their customers.

Duke, installed a new meter reader on my house to make their jobs easier. They installed it incorrectly which led to a gas leak. The gas leak was reported and they came out to fix the problem that they caused. They arrived over two hours later than they said and no one was able to be at the house when the arrived... Even though we waited an extra hour. Now we have waited over 6 hours for someone to turn the gas back on. We were not able to cook dinner or have hot water.

Duke Energy is a terrible company that does not care about the service they provide or the customers they have. I would be ashamed if I worked there. It is a shame that America has fallen so far.

Company: Duke Energy
Country: USA
State: Ohio
City: Cincinnati

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