ASUS Computer Co
Defective Laptop

Ever since I bought my ASUS laptop in October 29, I have had problems with my touchpad and the F9 key has not worked. The track pad, and the courser started to malfunction. While I was writing a letter, the courser jumped and the letter was deleted, or jumped back and mixed up other sentences. I returned the laptop to you for repairs twice, but the problems have never been resolved. The technicians I have spoken with have been unhelpful and unwilling to listen to what I try to tell them. I spoke with a supervisor, Ryan, who said that I might have a software conflict with the touchpad and he suggested that I try using a mouse. I am now using the mouse, but still have the same problem.

I have had four laptops prior to buying the ASUS and had no unresolved problems with them. ASUS customer support service technicians have been totally unable to fix my laptop and have been extremely frustrating to deal with. I believe that my laptop is defective and/or has a design flaw. If ASUS stands behind its products as it advertizes, it should replace my laptop without question. I shouldn't have to go through so much aggravation and frustration because of a defective laptop. I will file an official complaint to recover my expenses.

Company: ASUS Computer Co
Country: USA
Address: 1171 Montague Expressway Milpitas CA 95035
Phone: 88867783688
Site: asus.com

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