Hydro Quebec, Quebec, Canada
Hydro Quebec has been asking me to pay another customer's phone bill!

In September of Hydro QUebec, which furnishes electricity for the province of QUebec, sent me an electric bill stating that I had not paid a portion of my bill from a previous address. I quickly wrote them informing them that I had not only called and terminated my services prior to my move into a new apt., but had also asked them to install services at my new place.

Two years later, I am still receiving collection bills. At this time, it appears that Hydro Quebec failed to terminate my service, and the tenant who lived in the apartment after I had moved out, never called them to tell them that she was the new tenant. As such, she ran up a bill of about $400.00 and HQ has been hasseling me, every two months, to pay that money.

At first I was told by HQ CSR support that new computers were to blame. Then another CSR told me that she could see that I had indeed terminated my contract, and asked them to turn off the electricity, and she knew what day I had done that.

Company: Hydro Quebec, Quebec, Canada
Country: USA
State: Quebec
City: Montreal
Address: 75 Ren
Phone: 18007902424
Site: hydroquebec.com

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