Home Depot
Kitchen Cabinet Appointment Cancelled Minutes Before Visit

I made an appointment a week ago for Home Depot to come to my house to give me ideas on refinishing and updating the kitchen cabinets. Based on this appointment, I rescheduled my entire work week to accommodate the meeting.

Ten minutes before the meeting, Home Depot in Florida (I live in Illinois) called and left a message stating no one would be coming. I called them back and explained the situation, and they transferred me to their manager, who said, "It looks like we didn't confirm with you yesterday, and we always have to confirm before appointments."

I informed her that it was not my fault and that I needed someone to come anytime that day (this was early in the morning). She said no one was available for the entire day. I told her to take me off their lists and that I would not be doing business with Home Depot, and she said, "Ok, have a nice day."

Ridiculous. At least we know early never to work with them.

Company: Home Depot
Country: USA

  <     >