Glass Crafters Stained Glass, Inc
So Much For Customer Service

Having waited for a full week to hear back if my order might have shipped, I sent an email asking. The reply stated that 1 item was being waited on and it would be another couple days - no comment pertaining when that or the other items might ship.

I called and initially spoke to a Customer Service person. She offered no help. She took my instructions regarding the shipping of my package and then she hung up on me.

I called and asked to speak with the owner. Richard came to the phone. I asked if it were common to not inform customers about their order delays. He said that in another few days, they might have called.

He was extremely rude and discourteous. He offered 'I would be happy to cancel your order'. He also told me that I was very rude and he was good with not doing business. He further stated that 99% of the orders ship in a timely fashion and I was in the 1% that did not matter to him.

I canceled the order and will find a retailer more willing to conduct business.

Company: Glass Crafters Stained Glass, Inc
Country: USA
Address: 398 Interstate Court Sarasota FL 34240
Phone: 19413798333
Site: glasscrafters.biz

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