Worldline.ca
Consumer Report

On Nov 9 I cancelled my long distance service with worldline.ca On Aug 2, they went into my bank acct to steal another yearly fee amt. When I noticed this on my bank statement I called to find out why they had done this without my permission. They proceeded to try to tell me that I did not cancel with them, but it was in their records that I had purchased magic jack. Well this doesnt make sense, If I had told them I had magic jack, it is obvious that I had called them to cancel, magic jack has long distance plan for free, so after arguing over the phone, the dummy still asked me if I would like to cancel the service today& Sept 8 - I kept telling him I cancelled on Nov 9 and if he told me one more time that I did not cancel the service, I was going to crawl through the phone wires and choke him. I now have to wait 2 days for a call from them to tell me if they are going to give my money back that they stole from my bank account. Why do the banks allow them to do this to their customers.

Company: Worldline.ca
Country: USA

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