Ticketmaster.com
Selena Gomez Silver VIP Package Never Honored at Concert

I purchased four (4) Selena Gomez Silver VIP Packages from Ticketmaster, with the understanding that, as announced, we would get:
- One Premium Reserved Seat or General Admission seat in Selected Markets
- One Selena Gomez Gracelet
- One Selena Gomez Photo Book

There was a clear indication that we would be contacted by artistarena via email with further instructions, and that we would receive the merchandise one week before the concert.

The only contact we received was from MissionTix, a subcontractor, one day before the concert. They explained that entrance to the arena would be color coded based on time of arrival, so there would be no need to make a line. I called them immediately to ask about the Silver VIP. They had no idea that Ticketmaster had sold VIP tickets, but assured me that once I got there the situation would be clear.

I got to the Maryland State Fair between 10:30 and 11:00 AM with three young kids, one of them an 11-year-old girl who adores Selena Gomez and has growth problems. Again, nobody knew anything about the VIP tickets, and we were told not to worry and that at 5:00 PM someone with information would arrive. We went to the fair, and when we came back at 5:00 PM, they still had no information on the VIP tickets. We were told that we needed to go with the rest of the crowd who had paid for regular General Admission.

We had no choice but to go toward the gates with the rest of the crowd. They let people in. Since we had arrived fairly early, we found a fairly good spot in the grass to sit. It was still not what we were promised, but we could at least see the stage. About 20 minutes later, the Maryland Fair Manager came out to the stage and told us that we needed to leave the arena, or Selena Gomez would cancel the concert. Outraged, everyone left the arena. At some point they reopened the gates, and people started running. It was a total mess, especially for those of us with younger kids.

In the end, we were left behind and could not see anything. My girls were very upset, to the point that we left the concert early because we could see nothing. We got no special package, no preferential seat, and total misinformation. Had I known this was going to be such a mess, I would not have purchased tickets for this venue, or at most I would have simply purchased standard General Admission for half the price.

In my view this is a poor way of doing business and could qualify as fraud. It is bad for Ticketmaster and bad for Selena Gomez's image.

I have contacted Ticketmaster, and they have not responded. I contacted American Express, and they told me that I need to deal directly with the vendor. There has been no word from artistarena or Ticketmaster. I do not know who to get help from. I believe that my consumer rights have been violated, as well as those of everyone who bought VIP tickets for this concert.

Can you please advise me how to proceed?

Company: Ticketmaster.com
Country: USA
State: California
City: West Hollywood
ZIP: 90069
Address: 8800 Sunset Blvd
Phone: 3103603300
Site: ticketmaster.com

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