Thane.com
Misleading / False Information

I received a call offering me the Ab-doer twist performance package. This package was to come with: 1.) Ab-doer twist product 2.) $100.00 gift card that could be used at any store 3.) 2 DVD's 4.) workout calendar 5.) performance package which included bodymass analyzing skill 6.) free shipping and 30 day money back guarantee if not satisfied. I was told the cost of the package was $199.80 $6.08 tax $9.95 shipping (although was told FREE shipping). I was also told the $100.00 gift card would be included in the box. Kennard Dixon was the sales rep who called me, employee # 5108 and his phone # 1-877-233-1129. My confirmation # for delivery was Tate80918. I paid the total of $215.83 upfront via my Debit Mastercard. I received the package on August 17, Wednesday. I removed all the items enclosed in the box. There was only 1 DVD and no $100.00 gift card. What was enclosed was a $50.00 reward redemption center certificate which requires you to spend $100.00 or more from a store and to send in the original receipts in order to receive a $25.00 gift card! This WAS NOT explained to me as to what I would receive! If I knew this was what I would have to do to receive a gift card, I would not have purchased this item.

I have been trying to return this product since and receive the run-around, having to call different #s and speak with different people. The return # won't take it back without my having to pay a $49.95 shipping return. That # is 719-948-5708. I have spoken with a Rob in Vg, a mgr, at 804-980-7385, ext. 5006. I have also spoken with Rod Williams, Quality Assur. Supv. At the same #. I have been disconnected, transferred to one dept. After another, and still no satisfied results. I want a full refund for what I paid or to be given a $100.00 refund to cover the $100 gift card I was told I would receive.

Company: Thane.com
Country: USA
Address: PO Box 9138 Pueblo CO 81008
Phone: 7199485708
Site: thane.com

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