Juno.com
Juno refuses to refund money

After over 10 years as a subcriber to Juno.com as an internet service provider, I was finally able to get DSL service in my neighborhood. Juno charges for service a month in advance. I just happend to call to cancel my account on the same day that Juno charged my credit card for the next (future) month's service. When I asked the "customer service" rep if I would get a refund credit back to my card, I was told, "That is not our policy." When I demanded to speak to a supervisor, I was told I would be trans ferred and then the line went dead.

Company: Juno.com
Country: USA

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