HairMade, Je Matadi, Genesis
HairMade, Je Matadi, Je Matadi, Genesis order never processed & refund never given for product ordered on 1/2/04
- 03-24-2004
- 5
On January 2 I ordered what I thought would be a great product for my partially disabled mother. The Hair Made is a stand that allows your hands to be free while you use a blow dryer to dry your hair. I was promised in my confirmation letter that I would receive the product within 4 to 6 weeks. My credit card account was charged the same day I placed the order.
On March 3rd I made several attempts by phone & by email to contact the company - no one answered their 800 order line (800-216-5665) and I was not able to talk to anyone on their long distance phone number either. I did not receive a response from the customer care email address either. I only received a response when I contacted the Houston Better Business Bureau.
The same day they received my complaint, March 5th, they called me 2 times in 20 minutes (leaving a message each time) and emailed me 20 minutes after that. I responded to the email the same day with a request for the order to be cancelled & a refund of the entire charge to my credit card. They called me back on Monday, March 8th and said that I would receive a refund of the charges in 4 business days & that my order had been cancelled.
Today is March 24 and I still have not been issued a credit. I have since disputed the charge with my credit card company and they have tentatively issued a credit. I am still unable to get through to the company and I am still working with the Houston Better Business Bureau to try to resolve this but wanted to let others know about this situation.
The Houston Better Business Bureau has received several complaints about this company and it's only fair that others know there is a problem with this company and hopefully, this will prevent others from being taken advantage of.
Company: HairMade, Je Matadi, Genesis
Country: USA
State: Texas
City: Houston
Address: 11400 S. Sam Houston Parkway West
Phone: 7135322408