Bank of Hawaii
Bank of Hawaii in affiliation w / Affinion/AD&D Bank of Hawaii: Aware of AD&D debiting my checking account?

My Bank of Hawaii checking acct. Has been debited over $200 by AD&D Insurance Co. Without my known authorization. I just noticed several $33 unexplained debits that I had previously overlooked.

When I contacted AD&D to investigate I was told that I SIGNED UP for a free $1000 life policy and agreed to purchase $100K in coverage by way of an offer sent to me by Bank of Hawaii.

I don't recall ever agreeing to any insurance, nor to authorizing automatic debits. I also never received any documentation of coverage.in essence, my family would not have known of this life policy if I died, just as I wasn't aware of it.

AD&D has agreed to cease the debits, cancel the policy and send me a form to request full reimbursement of deducted payments. Bank of Hawaii has instructed me to file a claim to investigate this caper but initially informed me that a $25 stop-payment fee would be charged to my account.

Bank of Hawaii has provided extremely excellent service to us for over four years with a staff that's always been kind, courteous & professional. (Ex: Grace P., Kihei Road Branch! The Best!) I hope and expect Bank of Hawaii to resolve this matter quickly, take steps to prevent it in the future and restore my confidence in an otherwise top-grade banking institution.

I'll continue to blog this matter, whatever the outcome, as this web site already has much re AD&D. Mahalo!

Company: Bank of Hawaii
Country: USA
State: Tennessee
City: Nashville
Address: PO Box 40606
Phone: 8008607182

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