Caribbean Cruise Line
Doesn' t Refund When it's Their Fault

Carribean Cruise Line offers packages when you order products such as Sensa etc. They offered me a carribean package and offered an additional Las Vegas hotel package for additional money. I purchased the package and was ready to take the Las Vegas portion of my vacation, gave the 60 Day advanced notice and was on my way right? WRONG. I had to pay an additional $50 to check in on a Friday. Not too bad, then the day I am to leave for my trip I call to confirm, guess what no reservation. I am to be in vegas in 4 hours and no room. The hotel on the strip that I paid for had no reservation for me customer service states that they were sorry but would find me a room mind you I'm enroute to the airport. The dump they found for me was a motel far away from the strip. I also had to pay again when I got to the second rate, no elevator dump at 2 A.M. I'm stuck. Customer servive was a joke. There was suppose to be a free shuttle to and from the airport we ended up spending a total of close to $100 on taxi fares. Thanks Carribean Cruise Line. Here's the kicker when i ask for a refund because they broke their end of the deal I was told it's non-refundable. What a joke!

Company: Caribbean Cruise Line
Country: USA
Address: 2419 E. Commercial Blvd Ste. 100 Ft. Lauderdale FL 33308
Phone: 18005130943

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