Popeyes Chicken
Drive-Thru Order Took 12 Minutes Instead of 3, No Callback

On 6/08 we visited the Popeyes Chicken in Keller, TX. We placed our order in the drive-thru and were asked to pull forward because they had to cook our order of Wicked Chicken. She said it would be 3 minutes. We pulled forward and waited for 12 minutes. They finally came out with our order. I asked the manager why it took 12 minutes for what we were told would take 3 minutes. Her response was, "We had to cook your other order (chicken breast dinner) because they had given the last breast to a customer that came through the drive-thru after us." I said, isn't it customary to serve the people that paid first? She said, "I am sorry but that is what happened." I asked if that is all she had to say, and she said yes. I then told her that I would be contacting her corporate office. She said, "That is fine, do what you have to do."

I called Popeyes when I got home. I spoke to a customer service rep who took all the info. She told me that someone would be contacting me within 48 hours. It is now 6/15. I still have not heard from anyone from Popeyes. I guess this shows the company's concern about their patrons (former now). We will never go back because of their lack of concern.

Company: Popeyes Chicken
Country: USA

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