Ulta
Complaint

I tried to order from Ulta Beauty It was a most unpleasant experience that ended up putting over $200.00 on my card without an order going through, they charged me 4 times for no order and tied up my card. Basically their online check out kept sending me back to correct things that did not be corrected. I kept getting the order rejected. Finally, an Ultra.com message said that it could not commit my order which I have been advised that message comes up when their system is on overload more or less. Two emails went unanswered and one phone call resulted in excuses and passing the buck attitude. No compassion, no help, no would you like some help straightening this out, no are you still interested in ordering, nothing but an uncaring demeanor. I just wanted to share my story regarding Ulta.com who in my experience is a very thoughtless business.

Company: Ulta
Country: USA

  <     >