Aaron's Sales & Lease Ownership
73-inch plasma TV with white screen, refund and exchange refused

On April 11th, I went to Aaron's Rent to Own appliance store and purchased a brand new 73" plasma TV. One of the workers at the store loaded it onto my vehicle. I brought the TV home and did not take it out of the box until April 13th. I took the TV out of the box, made the necessary connections, and turned the TV on. All it showed was a white screen with vertical lines running all the way across.

I went to the back of the book to troubleshoot, and nowhere in the book was there a solution to that type of problem. The next step I took was to call Aaron's, where I had purchased the television. They told me they had nothing to do with that problem and I needed to call Mitsubishi. They also stated that my money was not refundable, which was $1688.69, tax included, and that they could not give me a replacement set. Considering they knew I had just purchased the television, they did not try to find any other way to assist me, nor did they insist on calling Mitsubishi themselves to remedy the situation.

This situation is not acceptable to me. They took my money and had nothing further to do with me. If I had been renting to own, they would have come out and taken care of the situation with a replacement television, but since they were paid in full, they chose to do nothing. As of today, April 18, my television has yet to be repaired or replaced.

Company: Aaron's Sales & Lease Ownership
Country: USA

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