Burger King Corporation
Poor Management Practices

I entered the drive through at Burger King located at 17524 Meridian East, Puyallup, WA. I was asked to wait before giving my order. I waited for three minutes. I gave my order and I was advised to move forward for payment. I paid for my order and I was given my two drinks and asked to park in front of the business for my order. I waited in my vehicle for approximately ten minutes. I went into the business and stood by the counter. I saw one male at the drive-up window and one female at the front counter filling orders, taking walk-in orders and carrying orders out to customers to waiting in their vehicles (3). The female working the counter appeared to be in training.in the restaurant there were customers at three tables for an estimated eight bodies. Only one of the tables had been servied food. There was a couple waiting inside the restaurant for a take out order.

I was in the restaurant for approximately twenty minutes when the female at the counter as me the nature of my order for the second time. I answered her (I order two chicken sandwiches, one order of french fries and onion rings). Only then did she start filling my order. Upon receiving my order I was advised that there was no ketsup or mustard. I went out to my vehicle with the order and my wife told me that the order was WRONG! It appears the management did not have enough employees to properly operate the business to fill the orders of the customers in a timely manner. While I was there there was a total of eight orders and I waited thirty plus minutes to receive my order. Nor did the management stock the business properly to run the business. All I received when I was given my order was, "sorry you had to wait." I heard the female working the counter say that no less than six times while I was waiting for my order.

Company: Burger King Corporation
Country: USA

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