Home Depot
Washer Repair Costs Exceed Replacement, Claims Rep Hung Up

I had the tech here in my home with my washer in a million pieces. He told my husband that he could not fix it and would need to take it into his shop, and that it would require two men, as he could not repair it by himself. He also needed to order bearings and maybe three more parts. He already had the transmission in his shop, which he brought out with him today.

I called last week and spoke with James, and again today he was the one who sent us over to Gary in claims. My point is that all the labor and parts will far exceed the cost to replace the washer. If they want to waste their money, I guess that is up to you, but I could not be without my washer. I have just had a 360 back surgery, so I can't be wagging laundry anywhere.

Gary told the tech that the parts are under warranty with GE. Dalton told Gary that his company is not GE certified. Anyway, long story short, I was trying, along with the tech, to explain that it would be cost beneficial to just replace the washer... He mumbled something and then hung up on me.

I am a licensed claims adjuster and have been for over 23 years, so I am quite qualified to know what I was trying to tell Mr. Gary. If you want to continue dropping money into this washer, fine, but I can't be without one while Grayson Collin Appliance company picks it up and takes it to their shop, only to have Home Depot refuse to pay them because they are not GE qualified, and then decide what they are going to do with my machine. The tech said that with all that has to be replaced and with the labor of two men, the washer would be trashed out, as it would cost more to repair than to replace it.

I called back and talked to a girl who told me that Gary would call me back, and he never did. Terrible customer service on his part.

Company: Home Depot
Country: USA

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