Doubleday Book club
Complaint - Misleading Practices

Doubleday Book Club uses misleading practices to send you books you do not request or want and to chrge your credit card without you realizing until it's too late. 1) DD did not recognize the extra book I purchased when I first joined as applying to my overall commitment, even though DD itself pushed the purchase specifically to help appply towards the final commitment.

2) The Featured Selections process is VERY misleading and seems set up to take your money without you knowing. You are supposed to get a Featured Selections Email which gives you the option to deline the 2 books offered. However, the Featured Selection actually offers 4 books but only lets you decline 2 of them. You have to visit the website to decline the 2 others, but the Featured Selection email does not tell you that, so when decline what is offered, they send you the other books and charge you for those and shipping and wrapping.

3) In a 3 week period, I not only got the Featured Selection email for 4 books, 2 of which I was allowed to decline, buta week AFTER the email, ANOTHER 2 Featured Selection books were posted to the website to be accepted/declined, and I received NO email!

4) Total cost of this process - over $75 in books that Doubleday misleads the visitor in having to pay for in November/ December.

Really, don't get sucked in to the promotion. You will find your credit card charged for books you don't even know have been added to your account as a Featured Selection - you literally have to check the website every few days to make sure you aren't getting something slipped into your account without you being told. Beware!!!

Company: Doubleday Book club
Country: USA

  <     >