Lester Glenn Chrysler Toms River NJ
Retail Contract

We purchased a new vehicle on 2/10 from LG. We felt we had negotiated a decent deal and things were on the up and up. We were there for several hours while they prepped the truck and the paper work. Finally they had us sign everything. Apparently all vehicles come etched from the factory now. No one ever told us we had the option to opt out of the $189.00 plus Tax fee, to activate the etching: which My Car ins com. Could care less about. And most other car ins. Companies only give you maybe a 10 to $15. Discount a year for having the etching.

When we got home and the dust settled we noticed we were charged the 189 and the word optional was after that charge. Also we noticed we were being charged for pin striping and door guards. None of which the vehicle had and was not on the we OWE you paper we left with. That issue was resolved and we did get that done. I went to the dealer and asked for a refund of the189.00 which I was Told By Darren Applegate was no problem and that corporate would send me a refund check. That was on Feb 23. They are still spinning their wheels today 3/21, with 20 different excuses and explainations as to where the check is. I was told on 3/15 That the check request was never even submitted by Darren. I wasthen promised my check from Dave by the 17th of March, and here we are today and the lies keep flowing. I have had to dedicate way to much time to obtain this refund! I would strongly suggest a few things to anyone who is going to buy from them. Well 1) i'd go elswhere, but if you must buy there, I would copy down all the figures they first come out to you with on a blank piece of paper in magic marker: becaue those figures somehow never reappear again! Secondly I would sign all the paper work EXCEPT taking the car that day! They hand you a paper to sign stating that because you are taking the car that Day you forfeit your right to the 3 day rescind. Sign everything but that! Get your copies go home read them, get your vehicle the next day. Believe me you will be glad you did! I am sure all dealers do this, but they push the envelope big time! Do not let them bully you into thinking you wont get the same deal 24 hours later.

Buyers beware read the complaints and arm and educate yourself against these tactics that in my opinion, Im sure, most dealers use!

Company: Lester Glenn Chrysler Toms River NJ
Country: USA

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