Dhl
Shipment being held / non delivery

I have a package being held at this point with who know whom that came from China. It's a massage machine, being sold on EBay by the hundreds. DHL has the machine since the 21st, today being the 10th day of it's arrival in the US. They claim that the FDA is holding it. So I decided to call the FDA myself and find out why and if they needed something to help get the process faster. To my surprise they said they are not holding the machine and that the number provided by DHL doesn't even show up in their system and that the number is invalid. I believe the FDA since I received 2 calls from them saying exactly the same thing. I also work with a broker that knows someone in Customs that said they are not holding it either. I send emails, make phone calls to find out more and more how incompetent DHL is and that they don't care at all if the customer has urgency and pays a fortune to have shipments expedited for nothing. I had to reschedule an International flight 3 times due to this delay and will probably have to do it again tomorrow since there is no response from them different than: your package is being held for inspection by the FDA. You go online and it says Clearance delay. 10 Days! Who is lying? Where is my shipment?

Company: Dhl
Country: USA

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