Firestone
Misleading/Deceptive/Dishonest

We took our 1997 Mercury Mountaineer to Firestone service center at 14089 New Halls Ferry Rd. For brakes, we were told that we needed a left front hub assembly. This is a two wheel drive Mountaineer and has no hub assembly. I knew that and anyone putting brakes on would see that while installing brakes. We were told that it would cost $333.40 to have repaired. I had the service person put brakes on and no other repair. After the brake repair I was told of the hub issue again, that tells me that Firestone is willing to over charge knowing after doing repairs to the brake system that it had no hub. I have a copy of the recommended service paper. I took the same Mercury to Dobbs Service Center to see what they would tell me, I was told what I knew, I needed my bearing repacked or replace seal and bearing at a cost of between $60.00-$100.00. This is a fact, only four wheel and front wheel drive vehiciles have hubs.

I e-mailed (COMPLAINTS.com_FORM_MAIL_67514# wrote: Tracking number FT20050319_0000000023 Reference #1004312

Tracking number: FT20050319_0000000023
Reference #1004312)

I was told to take my vehicle to another Firestone service center 530 N highway 67 to have it inspected to see if my truck was rear or four wheel drive. It was inspected by service tech. And vehicle had no hub. I later was told that it was a computer error. I filed a complaint with the Attorney General of Missouri. Complaint#cf06209. It is clear to me and anyone this was a ripoff waiting to happen. I know better, I would bet you others were ripoff big time. My wife took the truck in and you know what happens to ladies trying to get service. This was not a computer error this was misleading and not being honest. Contact me and I will tell it all Dewey
florissant, Missouri
U.S.A.
Complaint has been filed with the BBB of Eastern Missouri & Southern Illinois
(Firestone Complete Auto Care)

Company: Firestone
Country: USA

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