Mediacom
Charges for service after cancelation of

After a year on problems with sercie of telephone and internet, i called Windsream company for there service of the above mentioned services. I was told by a Mediacom Tec that came to my house, that the lines in my remote area had many problems that needed to be fixed and that what was causing all my problems. He stated that the company would most likely not fix the problem because of my remote area and the cost. Windstream stated to me that they would notify Mediacom to terminate all their services to my address. I have called and verified this. On day in question, telephone service and internet service were no longer received at my residence. Mediacom insist that they did not cancel my internet service and only my telephone services was terminated. I have witness that will provided written statement that they were present when i no longer had telephone AND internet servie. My computer indicared "no internet service provided"on my screan.instead of investigating this, Mediacom stated that they only checked what their computer stated as to what was supposed to be canceled. They would not explain why my service, both telephone and internet service stop on same day and same time i checked. They sent this matter to a collection agency without completing an acceptable investigation. I find it also unexceptable that Mediacom would call Windstream "liars" as to them notifing them to terminate my service. I feel this was a human error on the part of Mediacom and that i am being used as a "scape goat" because of their error. I am an 100% disabled veteran due to injuries incurred while serving this Country. I am another example of a company taking advantage of an individual. Amount in question is only $98 but i feel i should not pay for something i did not receive.

Company: Mediacom
Country: USA

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