Sony style
Charged to Send Back Items to Correct Their Error - VGNSR590

I recently placed an order with a Sony Style from www.sonystyle.com. It was $3,900. Ordered top of the line vaio laptop plus accessories. They sent me the accessories and charged me for them while at the same time they canceled the computer order saying my card didn't work. I went online to reorder. That WHOLE LINE of vaio laptops no longer exists. I called to return the accessories since I cannot buy the computer again. Was told that 1) I had to pay for the returns, 2) There was no option for me to talk to anyone beyond the rep on the phone, and 3) If I wanted to discuss this further I needed to go through the sonystyle site email contact for customer service. I explained that I had been trying to do that and the website just says that page doesn't exist when I try to access it. I was told, essentially, too bad. I have bought more than a dozen computers from sonystyle for my business over the years and three top of the line laptops. They just lost a very loyal customer.

Company: Sony style
Country: USA

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