Charter Communications
More than expected - cable receive

I had made an appointment to transfer service. At time of installation, there was a problem with the tap. It then went to the tech and I was called the next day stating that it had been fixed and they would be there the next day. To make a long story short I had to call (after taking time off work) to find out where they were. There was a lot of confusion, people telling me different things, different dates and it seemed as if they had no clue what they were doing. After calling and calling I finally got in touch with the right person (Glenna) She handled everything so well as well as Everett and the tech John. Even though the start of this was a horrible experience, they took care of it quick and efficient and made the situation right with no hesitation. Thank you to Charter and other contracted companies that they work with.

Company: Charter Communications
Country: USA

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