Protection One
Contract

I was inquiring as to the status of my agreement with their company for monitoring services. I initially signed on with Bellsouth Services which was sold to Protection One. My contract was satisfied in August. I was not notified of its maturity, nor advised that a renewal would commence automatically. Now I am contractually obligated for another 7 months at a rate of 3 times what I can get for the same services. I must notify them in writing of my desire to cancel 60 days prior to term, and they will not accept a verbal or email authorization to do so. If I cancel now they hold me responsible for the remainder of the auto successive term. If they dont receive the cancellation in time or acknowledge that they received it they will renew again and I will be forced to another year. Numerous complaints appear on the web indicating that they use this tactic to force renewals as they deny receiving the notice of request to cancel. The address they provide for the letter is a PO box so how can you confirm receipt if no one is there to sign. This is a baiting tactic.

Company: Protection One
Country: USA

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