Amerigas
Charged a Bill in error / North SC

I had a cash only account with this company so gas was paid for before it was placed in tank but we were charged for gas again because money was accounted to wrong account then after several calls we were still charged a late fee then to top it all off we had the bank to give us a copy of cleared check with their stamp and now the office can not find letter we left with them to clear account. One lady admits that we did give them letter but now we must fax another copy before account is cleared because no one can find letter. It is sad that we must provide so much extra information when they see they have made a mistake. Awful customer service, this branch needs to be closed because it is terrible. I must admit I did not talk with the manager.

Company: Amerigas
Country: USA

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