Priceline.com
Bid accepted at hotel not shown in list and no cancel option

Bidding a hotel on Priceline.com was the worse experience for me. I bid a hotel around Las Vegas area, and before I placed a bid, I did the research first. I searched for what 4 star hotels they have and what price range, since you will not want to make an offer which is higher than the original price. Otherwise, what's the point to bid? Will you want to pay more than the original price? I made an offered for $140, which was about the half price of the 4 star hotel around the strip. But turned out it gave me a lower level hotel "Green Valley Ranch" which was not never shown in their hotel list and even not searchable in the entire website.

I checked the price for "Green Valley Ranch" in Orbitz. It only cost 90 dollars a night. Was it deceiving? If you try to bid 1 out of 10 apples which original cost 200~500, and you make an offer 150. Can you accept that they give you an 100 dollars orange instead? We called the customer service many times, but they kept shifting off their responsibility. They kept saying that they don't have the "option" to cancel the reservation. They kept saying that they don't have the "option" to let us talk to the supervisor. One of them even hang up on us. What a company.

Company: Priceline.com
Country: USA

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