Home Depot
Clerk Called Randy Who Voided Return and Walked Away

Yesterday I visited your Los Banos location to return items worth no more than $13.00. They were almost done with the return process when I presented my ID, a valid US passport. The clerk was not sure how to process it, so she called "Randy." Randy came over and simply voided the return. When I attempted to communicate with him, he grabbed his ringing cell phone from his apron, turned, and walked away.

I am assuming Randy is a manager of some sort, and I was in complete disbelief that this is how a member of your team treats customers. The message I got from this experience was that, rather than taking the time to figure out how to process my return with a valid passport, Randy would rather not be bothered with providing any level of customer service. He completely disrespects your customers and makes a priority of taking a personal call on his cell phone before he engages in conversation with me.

If it is in fact true that you are unable to process returns with a valid passport, Randy could have at least made an effort at offering basic customer service and given me an explanation. With Lowe's being 5 minutes down the road, I do not know how you could expect me to ever return to your store again when I have been treated so poorly.

Company: Home Depot
Country: USA

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