Pods
Bad customer service - PODS DELIVERY AND CUSTOMER SERVICE

You can tell a bad service company when you have a problem and they never say "let's make this work" or "I'll see what I can do."

The PODS people - both the local franchise and the national - immediately start rambling on about fine print in the agreement that you signed that proves the mold in the pod is your fault, that the lack of preparation on their part is your fault, the mysterious extra charges are your fault. The reason they start rambling on? Because they get complaints night and day and never have the slightest intention of making it work.

How about you listen to your customers and help them try to solve the problem?

Company: Pods
Country: USA

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