Complaint
Return Policy is a SHAM

Is there a reason why my receptionist needed to contact Dunnwoody Booth 4 times with ZERO response, just lots of "I'll look into it, I will call you back, I will email you?" She finally said she couldn't get an answer, so I, a retail manager of luxury goods ALSO called 4 times to try to recover a lousy $120.00 refund (which they chopped down to $66.00 even after the restocking fee, shipping fee, etc) not including my cost of shipping the poorly constructed, flimsy boxes BACK to them. Purchase made in February, returned their boxes in February, credit finally processed in JUNE after 8 phone calls... When I called, they would say the person "was in a meeting and would call me back" I certainly think your meetings should begin to include how to provide customer service... Not outstanding customer service, (this would be a stretch) just customer service. How on earth does this company function with such poor customer service? I hope, for your sake, it changes. Thank you for finally resolving my credit.

Company: Complaint
Country: USA

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