Wal-Mart Pharmacy
Pharmacy Clerk Belittled Customer Over Name Pronunciation and Insurance

Has anyone had problems with a pharmacy clerk at the Walmart in Georgetown Tx.? I don't know her name, but she hispanic, short gray/white hair, about 5 feet tall, and darn right rude! I leave this pharmacy so upset and a couple of times in tears. This should not happen! It's a simple matter of picking up your pres. Meds and that's it. But this woman has had it in for me ever since the first time I was there and she corrected me about the way I pronounce my last name. I told that the way I say it is the way I prefer to say it and she remembers me every time and goes out of her way to belittle me about the way I say it. From that day it has gone down hill!

Now I have to show proof to her that I have insurance, even tough it should be on record already. Each time I go, it's a different amount for the same meds. She claims she has, as she says, "no control" as to how much it is, and I agree but she loves the fact that she has to send me to speak to the other person at another window to get corrected. And she loves that she gets to say, OUT LOUD, "YOU DON'T HAVE INSURANCE". Of which, she's wrong, because I do. Why does Walmart keep this person on staff? I don't understand it!

Company: Wal-Mart Pharmacy
Country: USA

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