Omniat Telecom
Won't Refund Money - Long distance prepaid account

For almost three months - since March 23 - I have been unsuccessfully requesting a refund for an Omniat prepaid service account that doesn't work. The account (supposed to have a call back service) cannot be used on Middle Eastern landlines. The very day that I opened the account I and Omniat determined that it wasn't going to work. That same day the "manager" apologized and promised me a refund; he never delivered. I have called this company once a month since March, and keep getting the same response from every customer service representative I reach: "I'm very sorry, but I am not authorized to give refunds. I will forward your request to the manager; he will authorize the refund and call you back." I have never received a phone call from any manager, and have never received the money. It is now mid-June, and I have not received any resolution.

Also, they keep changing their toll-free numbers, so that it is very difficult to reach them.

They are excellent at taking your money, and horrid at giving you back what they acknowledge you are owed.

Company: Omniat Telecom
Country: USA

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