Sears
Paid-for work surface sold before pickup, only refund offered

My complaint is that I bought a 72" surface top for a work station and it was sent to Merchandise pickup. When I went to pick it up I was informed that they couldn't find it. So all they wanted to do was refund my money. I didn't want the money back. I need the work surface. They to me that since it was a clearance item they couldn't get me another one. I am so up set because somebody dropped the ball in the merchandise pick up area. What they did was not go out on the sales floor and retrieve my paid for merchandise from the sales floor so that it wouldnt be sold. Now the problem is that it has been sold and even online it cant be ordered because it was clearenced out. Personal I don't care what city or state they get one from but they need to find another store and have it sent to this store so that i will have my merchandise. This is very poor customer service. Customer Mad as Hell.

Company: Sears
Country: USA

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