Samsung
LED Panel replacement

I bought Samsung LED 55 inch ($3K) last year July and recently I started noticing that half of the screen is getting darker than the other half.in addition, there's a spot that lost the color. I contacted Samsung Customer Service and they sent out third party vendor to replace T-COW part. After that we still had the issue. Now the technitian says it needs a new LED Panel wihch means basically replace the 90% of the tv. I contacted Samsung Customer Service again to see if (and hoping) they can replace the tv instead of keep fixing it.

They said "We will try to replace parts until we can't resolve the issue". I understand if they try to replace one or two parts, but we're talking about whole LED panel. This is rediculous. I told the service rep. That I won't buy any Samsung product anymore and she said there's nothing I can do. I am just following the protocol.

Company: Samsung
Country: USA

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