Sears
Wrong cabinet doors ordered and no compensation for delays
- 07-23-2010
- 23
On 8/31/09, I ordered replacement kitchen cabinet doors from Sears Home Improvement Service.
They made every mistake you can imagine.
The measurements were wrong (not even close).
They ordered the wrong number of doors.
They ordered the wrong kind of hinges
Not all the doors were the same color
The District Production Manager (SR) and District General Manager (BE) repeatedly denied telling me things that they told me (that is meant to be a euphemism).
Last fall, the regional manager told me to dispute the credit card charge when it came in. The District Manager said that the regional manager didn't have the authority to do that (he clearly had apparent authority).
The job was remeasured and redone (again wrong). It was completed to what we believe is the best the Sears could do (they blame the remaining defects on the cabinets themselves not being square).
The District Manager promised us compensation for our inconvenience over the 7.5 month period.
He proposed a number. We suggested a higher number and offered to take the compensation in "soft" dollars or merchandise. BW didn't know what the term "soft" dollars. I suggested he ask his boss but he told us he wasn't going to give us anything and hung up.
Never again would I use their service.
Company: Sears
Country: USA