Monro Muffler Brake & Service
STEVE manage

Iwent to Monro Muffler on 10 Anchor Road, Elizabethtown because it was recommend to me by another mechanic. Unfortunately I ended up having to drive 22 miles there and back 4 different days-first time to get an exhaust leak fixed. They fixed the leak and re-hung my muffler [crooked-off by 11 degrees to center]. Steve told me that's the best they can do.
The craftmanship by the mechanic (Brian) was excellent and meets my standards. However, Steve is not customer friendly. For example, I told them I would in at 9am, but showed up at 8am. Steve told me "You're early. Let me get the keys. Have a seat." No hi' or 'good morning' or 'how can I help you?' Just from meeting Steve these few things I noticed about him-He's been working there for quite awhile, I'm guessing because he doesn't seem to care that customers are standing there while he talks on the phone. Asks other employees to help customers while he finishes what sounded like a personal phone call. I tried to come back to talk with him a 4th and final time. As soon as he saw me, his attitude completely changed to annoyed, obviously from my being 3 previous times. Monro is a very large corporation which I assumed by spending the extra money and by going to such a place that I would receive EXPERT CUSTOMER SERVICE which I didn't receive from Steve from the moment I walked in the door the first time! You should in all honesty consider replacing or re-evaluating Steve.

Todd G.
143 Pickwick Place
Millersville, PA 17551

Company: Monro Muffler Brake & Service
Country: USA

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