Chase Bank
Overdraft ripoff - not protection! - overdraft

Dear Customer Service,

These are very difficult times especially for someone 61 years of age and on unemployment like me. It is very difficult living in a society where rules are designed to take your money. Poor people have no protection. This is not the first time that I have experience bad business practices from your bank.

Last Wednesday I was short of cash so I thought I would purchase a NYC Metro card thinking I had about 6 dollars left in my account. I needed money for food until my unemployment check was deposited in my account. I discovered later that the purchase of a $2.25 metro card cost me $32. I asked the Chase bank clerk today “if I did not have sufficient money in my account why was I able to purchase the metro card in the first place”. He told me that it was a service to protect me from being embarrassed in the case of not being able to pay for a small item. This policy does not protect me at all. I was not able to pay may rent on Friday and was $32 short.

If I do not have money in my account I do not want any overdraft protection at all. I am on a very limited budget and the $32 that you took from me is totally unsettling my budget where every dollar counts. I need my money back.

This is appalling in that a $2.25 purchase is costing me $32.00. This practice does not protect me – in puts money in your pocket at my expense.

I was also informed by the bank clerk that it was not the first time this had happened. The first time the fee is $25. I asked if I could have a print out showing the first time I was charged for an overdraft. I wanted to see what the purchase was – so that I could compare it to how much I spent.

It is obvious that this policy is deceitful and crooked.

Sincerely,

Linda Fletche

Company: Chase Bank
Country: USA

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