Directv
On Demand Needed $170 Extra Equipment Not Disclosed

When I ordered Direct TV I asked them if they could replicate what I had with Comcast Cable. They assured me all the TVs would be hooked up with DVR, HD and On Demand. When they arrived, they could only hook up two and they failed to walk me through how to use the system. About two weeks later I went to use On Demand for the first time. It didn't work and I called in to find out I needed to spend another $170.00 in equipment in order to get On Demand.

This was very shocking and disappointing. Their website promotes all these great customer service reviews and I was told I could pay the $170 or the $420 to cancel the service. After a LONG conversation they said they would credit me half the equipment. So I now I have I TV with On Demand, a third TV I can't use and a two year contract I am forced to honor, when they were dishonest.

Company: Directv
Country: USA

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