Hewlett-Packard (HP)
Sales Rep Misled Customer on Compatibility and Windows 7 Upgrade Timing

I went through a on-line sales rep Oct. 8. I was configuring a desktop. The rep lied. He stated I shouldn't wait for Windows 7 and that after its release Oct. 22 I would get my free upgrade in 7-10 days. I received it Mid December. He stated that the speaker system I currently had was compatible, it wasn't even close, had to buy new sound system. I advised the printer I had was Serial Printer, he stated it would work fine, no serial port, had to buy new printer. The PC continually locked up. I was told to send it back and they should have it back in 2-3 weeks and didn't care that I would be PC less for that time. One tech even sent me pictures on how to open case remove and re attach components on a PC on month old.

I sent letter to Ethics Committee. They acknowledged letter and told me to call a number. I did and no one knew anything about the letter and someone would contact me. That was mid December and I have still heard nothing. I re-sent the letter and they acknowledged receipt again and was given the generic "Your case has been forwarded to Tech Supervisor" I have heard nothing.

PC still doesn't work like it should. The PC freezes, doesn't read external drives arbitrarily, flash drives have to be re-inserted, and other problems.

I am not a child (57 year old retired Detective) so I know what I am doing. HP shows no signs of even coming close to assisting me other than "Just send it in, sorry for the inconvenience of no PC while we have it." I gave them my number to call and what time (5:00 P.M. Pst). I received 3 calls, all at noon PST when I was at work and not near PC. Despite Re-advising them every time they called of the correct time to call me The called at noon. HP does not care, keeps putting people off hoping they will go away. I have about 4-5 case numbers all of which I have been told are in the hands of supervisors that will be in contact with me. I will not purchase any HP product, recommend and HP product, and am saving to purchase a Dell and use this $1,000.00 (W/O Monitor) as a throw down for games and leave the real work I do for a reliable PC.

Company: Hewlett-Packard (HP)
Country: USA

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