Bath and Body Works
Believe the customer is always dum

I recently went to Bath and Body works where they had a buy three get two free sale. I provided my receipt to the clerk. She rang it up. I had a lot of things to do this day so I hurriedly finished my errands and went home. Upon arriving home I discovered that they only rang up four of my five items and had not given me a free item. I called the store and was put on hold repeatedly. Finally, I logged on and submitted a complaint via the internet and even provided them with a store location and receipt number for verification. I was told to call for a one on one discussion. Upon calling I spoke to a woman named Denise who advised me that she would send me a $10.00 gift certificate so that I could buy the free item that they failed to ring up. Three weeks later I received a buy one get one free coupon. Not only did they fail to give the promised item, but they then fished for more money from me.

Company: Bath and Body Works
Country: USA

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