Bath and Body Works
Charged for free item

I went to return a 35.00 worth of bath items. When I bought it was 7 because one is free. When I return it I kept one thinking it was free but the rude associate named Abby insisted that I need to return all 7 to get a full refund. She charged me $11.00 so I only got $22.89 back instead of the full $34.34. She had an attitude when I asked for the corporate number, store number and wrote her name down.

I told her the item I kept obviously is not free if I have to pay for it.

I'm demanding to get my money back for something it's supposed to be free. I'm very very disappointed at her service toward me.

Company: Bath and Body Works
Country: USA

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