LA Quinta Inn & Suites
Complaint

I recently stayed in the La Quinta Inn & Suites in Nashville, TN at 2345 Atrium Way on 8/2/10. I had a friend who is driving in from New York to pick me up and we are going to drive back up to New York, which is a 16 hour drive each way. My friend got in at 5 am. At 9:00am sharp, CONSTRUCTION begins on the roof of the hotel! We were in room 617, which was the highest floor at the hotel—the roof being directly overhead of us. There were hammers, saws, air blasters, electric sanders, and God knows what else going on simultaneously—and I don't think I have to explain how EXTREMELY loud this was! At a hotel, where people pay to sleep, it is absolutely absurd that La Quinta would find it ok to be working on the roof of the hotel at 9:00 am. The level of noise the construction crew is making is astounding. I'm listening to it right now as I type this. I contacted the front desk, and the only thing they had to say was, "Well, we assumed ya'll would be out of the room by 9:00 am!" Oh really?! Why on earth would you assume someone would be up and out of the hotel by 9:00am the following morning. My friend cannot safely drive 16 hours on 3 hours of sleep, and unfortunately she cannot fall asleep very easily. So after being woken up by this preposterous incident, falling asleep again in a different room that was given to her will be extremely difficult if not impossible. If something happens to us on the roadtrip due to lack of fatigue or sleep, I will hold La Quinta Inn fully liable and responsible for their incomprehensible management that would book paying customers on a floor where a construction crew would be wrecking havoc on the roof directly above them at 9:00 am. This is the most absurd chain of events I have ever encountered, and something needs to be done to rectify the situation, as the front desk here is less than accommodating. So much for your glorious satisfaction guarantee, huh La Quinta? I'm sure it sounds good on paper, but heaven forbid you actually put it into practice! The hotel here literally is acting like I am out of line for being so upset about this. I have frequented La Quinta Inn's all over the country for quite some time because I have a dog and its a great hotel for dogs, and this particular La Quinta Inn in Nashville is the WORST hotel I have ever stayed in. The employees here are nasty, rude, and unaccommodating to guests. Where is the corporate quality control to make sure the hotels within the chain of La Quinta act and operate as they should? Never again will I stay at another La Quinta Inn.

Company: LA Quinta Inn & Suites
Country: USA

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